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Whites Continuing Education has teamed up with insurance industry veteran James Miller from Maple Grove Minnesota. Mr Miller has created state approved classes that focus on topics related to the restoration industry.

Classes are all from 8:00 to 4:30 with lunch provided by Whites. Morning session is from 8-12, lunch 12-12:30 and afternoon session is 12:30-4:30

Current Upcoming Classes and Dates

Anatomy of a Homeowner’s claim – Fire – September 20th, 2018

Class description:

Agents will discuss and prioritize the importance of coverages and application. We will discuss methods used to inform and educate customers regarding coverage as well as exclusions. By walking through a partial fire loss we will be able to discuss each and every applicable coverage, option and endorsement and the impact they have or do not have on our customers. Our main objective is to stress how much the client relies on us to deliver the policy that will indemnify them properly.

Part 2 : Ethics -Integrity
The objective of this classes based on the following premise: “An ethical agency is more profitable and sustainable than a non-ethical agency.” This may sound simple but a lack of integrity and character can destroy even the most successful of enterprises. We will discuss how integrity and character can enhance the reputation and success of an agency and our industry as a whole. We will also attempt to point out pitfalls and traps that we may fall into and not even be aware of.

Anatomy of a Homeowner’s Claim Water – October 25th, 2018

Class description:

In this follow up to our fire claim class will explore the catastrophic loss to a home on her due to water damage. We will discuss the role of the agent, the adjuster and the importance of the 3rd party vendor responsible for the cleanup and restoration. Our discussion will include facts relating to mold, contents damage and structural damage. Agents may want to bring their company’s policy for reference as we discussed groundwater karma plumbing mishaps, some pump failure, and sewer backup. After the loss is not the time to discuss coverage that would have been more suited to our clients needs.

Part 2: Trends in Property and Casualty Insurance
We have seen more changes in the home and auto policy than ever before. What has happened that has caused these changes and where we headed? What lines of insurance do our companies consider profitable now and in the future? What is the impact of storm losses on our book of business and what changes are companies making to return to profitability? We keep hearing of autonomous vehicles, what impact do we see that having on our book of business? Are safety features driving our rates up or down?

Anatomy of a Homeowner’s Claim- Hoarding – November 15th, 2018

Class description:

Agents will discuss how important it is for us to know and understand our company’s application of their coverage. We will discuss the importance of informing and educating our customers regarding coverage and exclusions that will be relevant in the event of a claim involving a hoarder. By walking through various losses and scenarios we can stress the importance of each and every applicable standard coverage, option or endorsement and discuss the impact on our customers. Our main objective is to stress the importance of delivering a policy that will fit our client’s specific needs.

Part 2: Strong Ethics for Profitable Agency
Discussion mob based on ethics in general and how ethics applied or agencies. Specifically we will discuss the importance of ethics to our agencies in the direct effect on retention and long terms debility. Thus has an exceptional effect on the profitability of our agencies in our company’s. And conclusion, we will present guidelines top agencies develop their own code of ethics.


Classes are held at:

Whites Fire, Smoke, and Water Damage Restoration
3800 West River Parkway NW
Rochester, MN 55901

Classes limited to 40 people